FAQ
1. I registered but I didn't get a verification email, what to do now?
You will only receive an email when you registered with a password account.
If you registered with a google or facebook linked account (OAuth 2.0 account read more here ) you will not get an email but should also not be asked to verify your account.
The verification email is only necessary to verify your account.
As long as your account is not verified you will always be redirected to the "verify account" page.
Once your account has been successfully verified, you will not see this page anymore.
What to do if you are constantly redirected to the "verify account" page but haven't received a verification email?
Did you check your SPAM folder? Possibly the email is there.
Did you check your SPAM folder? (yes, truly, check a second time ;-))
Are you sure you typed in the correct email during registration? What happens if you sign out and sign in again?
On the verify account page, click the button "resend verification email". See if you get the email when you try again.
If all of the above fails, AND ONLY THEN, contact us by mail.
2. Can we share a sheet between multiple coaches (of the same club)?
Acro companion has no possibility (yet) to share sheets between different coaches (of the same club).
It's not that we're against the idea, it's just that we didn't take this into account at the start and it will take quite some work to make this possible.
As a work-around you can create one account that is shared by all the coaches from the same club.
Be aware that this means that all coaches of the club will have free access to all sheets of all the other coaches.
3. How can I delete my Acro Companion account?
Please send us a mail on info@acro-companion.com with the email of the account you want us to delete.
We will remove your login account and user information and all personal data associated to your account.
If you are member of a club and the club managers have created you as a member please contact the club to remove the member information.
If you are a judge or gymnast and have participated in a competition; and want your information removed from that competition; please contact the competition organizers.