Reporting bugs
1. Introduction
So you found a bug. AGAIN!! Arghhhh, and that 5 minutes before the deadline of your competition!!
What to do now?
Well, as you can imagine, in a platform as complex as Acro Companion, it will take some time to get everything correct.
The more help we get from the community, the quicker we will get there.
Also, in a sport as complex as Gymnastics, a lot of the problems that are reported to us are actually not issues with the Acro Companion platform.
A lot are things that a user thinks he should be able to do, but the platform does not let her/him, for a good reason.
Because we're only with a few people here at Acro Companion, we cannot handle all the questions ourselves or we would be in the psych ward in a month or two.
So we asked the federations and competitions we teamed up with to handle these questions themselves.
2. Who to contact
That means that if you're from a country for which the federation has a contract with us, then your federation has a person (SPOC = Single Point Of Contact) that will handle and filter all these questions. So contact that person in your federation (or send a mail to your federation if you don't know who that person is).
If you participate in a competition, you should contact the competition.
So if you contact us and don't get an answer it doesn't mean we don't like you. It just means that the mail you sent us should probably have been sent to your federation or to the competition.
3. What information to provide
So you send a mail to your contact person.
What information should be in the mail?
- Your account name.
- The date and time you had the issue.
- A description of the issue.
- A reproducible description of what steps to take to reproduce the issue.
- Ideally, include a video. You can easily create videos with loom
- If you cannot include a video, at least a first high-resolution screenshot of the error message (if any).
- If you cannot include a video, at least a second high-resolution screenshot of the entire browser window.